James Rotino, a single father, has become a regular at the store in Brooklyn. He takes his 5-year-old son, Vincent, to Ikea once a week after preschool, heading straight for the free Smaland play center, where children who meet the height requirement can romp around in a pit full of plastic balls, watch videos, read books, play with puppets — sold at Ikea of course — or work on craft projects under the supervision of Ikea employees for up to an hour and a half.
While Vincent plays at Smaland — commonly referred to as the ball room — Mr. Rotino reads the paper or takes a walk among the aisles, but he rarely buys any of Ikea’s home furnishings. “We get hot dogs or something and that’s it,” he said. The free baby-sitting, he added, “gives me a little bit of a break and it makes my kid happy”
… recently, stores say, more parents like Mr. Rotino have begun to frequent Ikea for the playtime itself, depositing their children at Smaland and plopping into a display couch for an hour of peace and quiet, and then leaving without ever buying a thing.
Wait, do they have Wifi? And why stop at chilling on the Arild? Why not make a cup of tea on the Praktfull Pro then tuck into the Hemnes for a snooze? It wouldn’t surprise employees of the Brooklyn store: According to the Times story, some people try to deposit pets at Smaland as well. Do they take out-of-town relatives?
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Yesterday I put my 3 yrs old in Smaland. Less than 15 minutes after I checked her in, they called us back. We were informed my baby had pull-ups –and that’s not allowed! Also it’s not allowed for me to go inside & help– so I decided to get her out. They refused, saying they're NOT going to return my child until A GUARD is coming! At that point I got really aggravated, as the situation turned to kidnapping: THEY WERE HOLDING MY CHILD AGAINST MY WILL! I could see my girl very distressed on the other side, and the rudest worker actually HANDLING her brutally (AGAINST THEIR RULE), trying to get her in the bathroom. So I called 911.They got scared & released my baby right before police arrived. Bottom line, we spent over 1,5 hour with it, got my 3 year old trembling with crying & fear, felt threatened, humiliated, my basic rights impaired. I never got any apologies. Those 3 female employees should be laid off for being unprofessional, rude& TOTALLY unprepared for working with kids or people.